Refund Policy

Return Policy

Due to the nature of our made-to-order products, we do not accept returns for reasons of personal sensitivity, change of mind, or ingredient preferences.

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However, if your order arrives damaged, defective, or incorrect, we will gladly send a replacement or issue a refund.

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Simply contact us at  shine@novabeautywithtizzy.com within 7 days of receiving your item with your order number and a photo of the issue.

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For full details, visit our Return & Refund Policy page.